Sue Broadbent Head of Welfare, Immigration and Funding Support
I have been employed by Northumbria since 2009 but have worked in Higher Education since 2001. My role is to manage a team of multi-disciplinary advisers who offer specialist support to students at every stage of their career with us. The team offer information advice and guidance to over 10, 000 students each year and are able to offer advice in person, by telephone or by email.
I began my career in Further Education, moving into Higher Education with Newcastle University Students’ Union in 2001. I have also worked for the Student Loan Company as a consultant on national projects, whilst also holding the positon of JP outside of the University.
Alison Russell Welfare, Immigration and Funding Adviser
I have been working at Northumbria University as a member of the Welfare, Immigration and Funding Team since 2013. Prior to this I was employed in the field of Immigration Law, where I was accredited to OISC level 3 as a Senior Immigration Caseworker and regulated and supervised under the Solicitors Regulation Authority.
At the University my main role is to provide advice to staff, students and stakeholders as an Immigration and Funding specialist, in the main keeping up to date with the Immigration Rules and Student Funding Regulations. The role is hugely varied as the areas of advice cover visa queries, visa errors along with wider immigration matters; funding and financial support, health and GP registration, scholarships and bursaries, benefits, budgeting, policy guidance and appeals.
Providing an excellent service to the student is paramount to my role as the rules and regulations which all students encounter during their studies can be complex to navigate but should never diminish their student experience with us.
Juliet Bennett Welfare, Immigration and Funding Adviser
I have been an Adviser at Northumbria since 2011 and I am responsible for providing specialist one-to-one advice and guidance to home and overseas students, both prospective and current, on a wide range of student support matters including student funding and general finance including budgeting and benefits advice, immigration advice and visa renewals and welfare support, including personal, family and health issues and deal with associated escalated case work resulting from welfare concerns and welfare-related incidents. I provide information to students and staff, liaise with various internal departments, external organisations and stakeholders, signpost and make effective referrals.
I provide advocacy for students supporting appeals and complaints where required and manage a busy caseload as well as organising, planning and supporting other work activities such as campaigns, project work, induction events, open days and enrolment. I also support under 18 year old students and care leavers and as result have extensive communication with faculties and Social Workers respectively.
I am professionally accredited by National Association of Student Money Advisers (NASMA) and able to represent students to Office of the Immigration Services Commissioner (OISC) Level 3.
My background has always been in support having previously worked as a Learning Support Assistant and a Learning Mentor in Newcastle College and as a Project Worker in the Tyneside Foyer providing outreach support for 16-65 year olds in the community.
Michael McTeague Welfare, Immigration and Funding Adviser
I provide student support for those with Welfare, Financial and Immigration queries. I have over 10 years’ student support experience at two North East England Higher Education Institutions and also at a Scottish Further Education/Higher Education College. Prior to that I worked in the Education Department of a major Scottish Local Education Authority, dealing with post-16 education financial support and community grants.
I am an accredited member of National Association of Student Money Advisers (NASMA) and, for immigration advice, a member of UK Council for International Student Affairs (UKCISA).
I gained an NVQ4 in Advice and Guidance and am enrolled on a BA: Advice and Guidance degree as an external student.