Can I get an estimate of my entitlement before applying?
Yes. If youâre thinking of going to university or college, you can use the Student Finance Calculator to get an estimate of your support. This is not an offer of support and is designed to give you an idea of what youâll be entitled to as a first year student.
I donât know my Customer Reference Number (CRN). Can I still log into my account?
Yes, you can also log into your account using your registered email address.
I donât know my Customer Reference Number (CRN) or the email address thatâs registered to my account. What can I do?
You can get a reminder of either your Customer Reference Number or email address.
On the login page, follow the link 'Forgotten your email address or CRN?'.
You will be asked to confirm your:
- Date of birth
After confirming these, you'll be shown a reminder of your email address. Some characters will be hidden for security.
You can use this email address to log in. If you prefer, you can also request your Customer Reference Number be sent to your email address.
I have forgotten my password. What can I do?
Follow the link 'Forgotten your password?' to create a new password. You will be asked to confirm your:
After confirming these, a reset email will be sent to your email address. Don't forget to check your spam and junk folders for this email.
When you get the email it will contain a web address. Copy and paste the web address into your browser. You will be directed back to our login screens where you'll need to confirm some characters from your secret answer before you can create a new password and log into your account.
I have forgotten my secret answer. What can I do?
Follow the link 'Forgotten secret answer?' to create a new secret answer. You will be asked to confirm your:
I have forgotten both my password and my secret answer. What can I do?
Call the Helpline on 0300 100 0077 and speak with one of our customer advisers, who will issue you with a temporary password and secret answer by email.
When you get the email it will contain your temporary password and secret answer.
Log in again by following these steps:
- At the first login screen, use your Customer Reference Number or email address and the temporary password from the email.
- Youâll then need to confirm some characters from the temporary secret answer in the email.
- After successfully confirming these you can change your password to something more memorable.
- Youâll also be asked to choose a new secret question and answer.
- After doing that, you can log into your account.
I donât recognise the email address that displays when I try to reset my password or secret answer. What can I do?
You should speak with one of our customer advisers. They will be able to update your account with a new email address.